merdekawins Platform Privacy Notice

This page describes what we collect when you use merdekawins and how we keep that data protected. We take your privacy seriously. When you open an account on merdekawins, provide payment details, or interact with our games and support channels, you share information with us. We explain below exactly what we collect, how we use it, and what rights you have.

Our commitment on merdekawins is transparency. We do not sell your personal data to marketers or advertisers. We do not share your payment details with third parties except where required to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. This notice explains our practices in plain language so you understand exactly how we handle your information.

If you have questions about how we handle your data on merdekawins, or if you wish to exercise your rights (such as requesting a copy of your data or asking us to delete it), contact our support team at the address listed at the end of this notice.

What We Collect on merdekawins

When you register for an account on merdekawins, we collect your email address and password. We use your email to verify your identity and send you account notifications (such as deposit confirmations, withdrawal status, and weekly cashback updates). We never use your email to send promotional material unless you opt in.

To verify your identity on merdekawins, we ask for a government-issued ID (such as a national ID card or passport) and proof of address (such as a utility bill or bank statement). We collect this information to comply with anti-money-laundering (AML) regulations and to prevent fraud. We store your KYC documents securely on encrypted servers. Our verification process typically takes 24 hours on merdekawins.

When you deposit or withdraw on merdekawins, we collect payment information: your bank name, account holder name, and account number (or card details if you use a debit or credit card). We use this information only to process your transaction. We do not store your full card number; instead, we store a masked reference (such as "Mandiri ••••5678") so we can match future withdrawals to your account.

While you play on merdekawins, we log your activity: which games you play, how much you wager, when you withdraw, and which promotions you claim. We use this data to calculate your weekly cashback, track your tier progression, and detect unusual patterns (such as account takeover or money laundering). We also use activity logs to improve our platform—for example, to see which games are most popular in Jakarta, Surabaya, Bandung, Medan, or Semarang so we can offer better odds or new titles.

Data we collect on merdekawins

Email and password
Government ID and proof of address (KYC)
Bank or card account details (masked)
Game activity, wagering history, and withdrawal records
Support chat transcripts and email correspondence
Device type, IP address, and browser information

When you contact our support team on merdekawins, we keep records of your conversation. This helps us resolve your issue and improves our training. We may use anonymized chat transcripts to train our support staff or improve our FAQ. We never share your support chat with third parties.

We collect technical information about your device and connection: your IP address, browser type, operating system, and the pages you visit on merdekawins. We use this to detect fraud, enforce our terms, and troubleshoot technical issues. We also use IP data to geo-restrict access—if you try to access merdekawins from a jurisdiction where our services are prohibited, we block your access based on your IP.

Our Privacy Policy and Your Rights on merdekawins

We store your merdekawins data on secure servers located in Southeast Asia and internationally. Our servers may sit outside your jurisdiction. We encrypt all data in transit and at rest using industry-standard TLS and AES encryption. We do not share your personal information with third parties except where required by law or to process your payments. Our payment processors (such as Mandiri's gateway or e-wallet's API) see your transaction details but never see your account history or game activity on merdekawins.

We keep your data for as long as your merdekawins account is active. If you close your account, we retain your data for seven years to comply with financial reporting laws. After seven years, we delete all personal data except transaction records required for audit purposes (which we keep indefinitely in anonymized form).

You have the following rights regarding your merdekawins data:

Right to access: You can request a copy of all data we hold about you on merdekawins. We'll provide it in machine-readable format within 30 days.
Right to correct: If any of your merdekawins account details are wrong, you can ask us to update them.
Right to delete: You can ask us to delete your merdekawins account and personal data. We'll comply within 30 days, except where legal obligations require us to keep financial records.
Right to withdraw consent: If you've opted into email marketing from merdekawins, you can unsubscribe anytime using the link in any email.
Right to lodge a complaint: If you believe we've mishandled your data, you can file a complaint with your local data protection authority.

Cookies on merdekawins: We use session cookies (temporary) to keep you logged in and preference cookies (persistent) to remember your language and display settings. We do not use tracking cookies. You can disable cookies in your browser, but some merdekawins features may not work.
Third-party processors: merdekawins uses payment gateways (mobile banking, local payment, online payment, e-wallet), email service providers, and data analytics tools. All processors sign data protection agreements with us.
Data breach response: If we discover a security breach affecting merdekawins user data, we notify all affected users within 72 hours and cooperate with authorities.

We may update this privacy notice from time to time. If we make material changes, we'll announce them on merdekawins 30 days before they take effect. Continued use of merdekawins after the update means you accept the new terms.

Our privacy practices apply during Idul Fitri, Idul Adha, Imlek, Nyepi, and all other days. We do not disable encryption or share data just because it's a holiday. If you have questions about how we protect your merdekawins account during peak usage periods (such as during a major Liga 1 or Piala AFF match), contact our support team.

Contact us to exercise your rights or report a privacy concern: send an email to our support team or use the live chat on merdekawins. Include your account email and a description of your request. We'll respond within 10 business days. Our support team is available in English and Bahasa Indonesia.

Our services are available only where local law permits. Your use of merdekawins means you accept this privacy notice and agree that your data may be processed as described. If you do not agree, do not use merdekawins.